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People Services Manager

1 month ago

West Malling, Kent, United Kingdom Vistry Group PLC Full time

Role Overview

  • Entity: Vistry Services
  • Region: Vistry Services
  • Department: People
  • Contract Type: Permanent - Full Time
  • Job Location: West Malling, Kent

We are seeking a highly skilled People Services Manager to join our team at Vistry Services in West Malling, Kent. As a key member of our People team, you will be responsible for managing the People Services Team to deliver our People Services vision. You will ensure that the service provided to the Vistry People Team and the broader business is consistent, highly professional, and meets or exceeds FTSE100 standards.

This role can accommodate agile working arrangements, allowing you to work flexibly and maintain a healthy work-life balance.

  • What's in it for you...
    • Competitive basic salary and annual bonus
    • Company car, car allowance, or travel allowance
    • Agile working possible (dependent on role)
    • Up to 33 days annual leave plus bank holidays
    • Private Healthcare
    • Enhanced maternity, paternity, and adoption leave
    • Competitive contributory pension scheme
    • Life assurance – 4 x your annual salary
    • Share incentive schemes
    • Employee rewards portal with many more benefits...
  • In return, what we would like from you...
    • Behave in line with our company values – Integrity, Caring, and Quality
    • Proven track record of working within and moving on to successful management of a Shared service team
    • Familiarity with HR software and systems, as well as a good understanding of employment laws and regulations
    • Independent problem-solving abilities
    • Ability to engage and manage relationships with various stakeholders, including senior management
    • Adaptability, able to adjust in an ever-changing environment
    • Process improvement skills
    • Motivational and supportive management skills
    • Excellent communication in all formats
    • Active listener
    • Positive Mindset
    • Collaborative approach
    • Practical
  • More about the People Services Manager role...
    • Regulatory Compliance: Ensure all regulatory and legislative obligations are met.
    • Team Support and Culture: Proactively support the team, fostering a culture of inclusion and engagement. Manage with a positive, solution-driven approach.
    • Stakeholder Liaison: Serve as the link between senior stakeholders within the People team and the wider business, and the People Services Team to provide prompt and practical solutions to high-level enquiries. Gather insights on how to better support their needs.
    • Process Management: Implement, manage, and review People Services documented processes. Utilize systems and data to identify development areas and drive continuous improvement in service efficiency and effectiveness.
    • Company Intranet Updates: Provide regular updates to the business through newsletters, intranet posts, and meetings to keep everyone informed about People Services activities and initiatives.
    • GDPR Compliance: Ensure data processed and controlled by and within the People Services Team complies with the seven key principles of GDPR regulations. Address non-compliance in conjunction with Data Protection and Privacy guidance.
    • Service Delivery Lead: Develop, publish, and embed customer service standards for all customer-facing People Services tasks. Monitor and report against these standards.
    • Service Design Management: Oversee the design of People Services, leveraging automation and advances in digital technologies.
    • Relationship Development: Build and maintain strong relationships with People Business Partners. Conduct regular cross-department meetings to share knowledge and stay aware of regional challenges and needs.
    • Data-Driven Improvement: Utilize People Systems and available data to identify areas for development and improvement in People Services. Lead these developments with a focus on continuous enhancements within the team and the services offered.
    • Resource Assessment: Regularly evaluate current and future People needs, using data and insights to ensure appropriate resources are available to consistently deliver high-quality service.
    • Right to Work Compliance: Responsible for ensuring all employees have the legal right to work in the country. Maintain up-to-date records and documentation to comply with immigration laws and regulations.
    • Onboarding and Offboarding: Proactively review colleague onboarding and offboarding workflows to ensure the experience aligns with FTSE100 standards.
    • KPI and SLA Monitoring: Track the delivery of agreed KPIs and SLAs, taking prompt action to address any areas of non-delivery or non-compliance.
    • Audit Facilitation: Provide documentation and process clarifications to internal and external auditors as needed.
    • Template Maintenance: Maintain and improve People Services templates within the Applicant Tracking System. Ensure the accuracy of various Terms and Conditions templates and both automated and ad-hoc email templates.
    • Self-Audit: Conduct biannual self-audits of People Services process compliance.
    • Salary and Bonus Processes: Collaborate with the People Data Analyst to assist in the annual salary and bonus review, as well as in year regular bonus payment processes. Liaise with senior stakeholders to ensure timely and accurate data delivery to the Payroll team.
    • Information Management: Responsible for the accurate and timely bulk upload of colleague communication to the self-service portal as required.
    • Business Awareness and Communication: Develop and implement campaigns to inform the business about the roles, responsibilities, and services provided by the People Services team.
    • Legal and Best Practice Updates: Stay current with employment law and best practices, anticipating future changes and assessing their impact on the organization and its people.
    • Values Role Model: Lead by example, demonstrating positive and inclusive behaviours that align with our values.