People Services Manager

2 weeks ago

West Malling, Kent, United Kingdom Page Personnel Finance Full time
About the Role

We are seeking an experienced People Services Manager to join our busy HR team. The successful candidate will be responsible for managing the People Services Team to deliver our client's People Services vision.

Key Responsibilities

  • Ensure all regulatory and legislative obligations are met.
  • Proactively support the team, fostering a culture of inclusion and engagement.
  • Stakeholder Liaison: Serve as the link between senior stakeholders within the People team and the wider business, and the People Services Team to provide prompt and practical solutions to high-level enquiries.
  • Implement, manage, and review People Services documented processes.
  • Provide regular updates to the business through newsletters, intranet posts, and meetings to keep everyone informed about People Services activities and initiatives.
  • Ensure data processed and controlled by and within the People Services Team complies with the seven key principles of GDPR regulations.
  • Develop, publish, and embed customer service standards for all customer-facing People Services tasks.
  • Oversee the design of People Services, leveraging automation and advances in digital technologies.
  • Build and maintain strong relationships with People Business Partners.
  • Regularly evaluate current and future People needs, using data and insights to ensure appropriate resources are available to consistently deliver high-quality service.
  • Responsible for ensuring all employees have the legal right to work in the country.
  • Proactively review colleague onboarding and offboarding workflows to ensure the experience aligns with FTSE100 standards.
  • Track the delivery of agreed KPIs and SLAs.
  • Provide documentation and process clarifications to internal and external auditors as needed.
  • Maintain and improve People Services templates within the ATS.
  • Conduct biannual self-audits of People Services process compliance.
  • Collaborate with the People Data Analyst to assist in the annual salary and bonus review, as well as in year regular bonus payment processes.
  • Responsible for the accurate and timely bulk upload of colleague communication to the self-service portal as required.
  • Develop and implement campaigns to inform the business about the roles, responsibilities, and services provided by the People Services team.
  • Stay current with employment law and best practices, anticipating future changes and assessing their impact on the organisation and its people.

Requirements

  • Familiarity with HR software and systems, as well as a good understanding of employment laws and regulations.
  • Proven track record of working within and moving on to successful management of a Shared service team.
  • CIPD qualified.
  • Independent problem-solving abilities.
  • Ability to engage and manage relationships with various stakeholders, including senior management.
  • Adaptability, able to adjust in an ever-changing environment.
  • Process improvement skills.

About the Company

We are a market-leading entity within Kings Hill, seeking an experienced People Services Manager to join our busy HR team. We offer a competitive basic salary and annual bonus, company car, car allowance or travel allowance, and additional benefits to be discussed.

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