Service Transition Manager
4 weeks ago
We are seeking a highly skilled and experienced Service Transition Manager to join our team at Gallagher. The primary focus of this role is to ensure the successful transition of new services from project/development into production operation.
Key Responsibilities- Act as a senior stakeholder in compliance with industry and external standards, such as ISO9001, ISO 22301, ISO 27001.
- Assist with the definition and operation of effective financial control and decision-making processes, particularly in the areas of service provision, projects, component cost models, and the allocation and apportionment of IT costs.
- Ensure that management processes, tools, techniques, and personnel are in place to ensure the planned and compliant transition of services, service components, and packages in accordance with policies and standards.
- Provide authorisation for critical release activities and serve as a recognised point of escalation for the Change Management Function within the organisation.
- Facilitate decision-making processes related to business change and participate in the planning and implementation of change.
- Monitor client satisfaction levels and promptly respond to queries, complaints, and requests.
- Capture and disseminate technical and business information.
- Develop the organisation's approach to the transition process and define the service acceptance policy for service transition, which may include user training and documentation, sign-off by business and/or project managers, agreement on go-live dates, acceptance of technical support documentation by support functions, impact on SLAs with stakeholders, implementation of new technology/tools, and updating of service catalogue and configuration management system.
We are looking for someone with knowledge of the insurance industry and experience with techniques for identifying, gathering, and validating customers' needs in the delivery of IT services. A background in relevant national and international legislation would be beneficial. Experience in delivering effective and accessible presentations, either face-to-face or online, within various contexts and to a variety of audiences would be preferred. Experience in methods and techniques for preparing and presenting business cases, requests for proposal (RFP), invitations to tender (ITT), and statements of requirements/work both verbally and in writing would also be preferred. Prior experience in the assessment and management of business risk, including safety-related risk, would be beneficial. Strong Project Management skills and a strong Risk Management background are essential.
What We OfferOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:
- Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days
- Defined contribution pension scheme, which Gallagher will also contribute to
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
- Income protection, we'll cover up to 50% of your annual income, with options to top up
- Health cash plan or Private medical insurance
Other benefits include:
- Three fully paid volunteering days per year
- Employee Stock Purchase plan, offering company shares at a discount
- Share incentive plan, HMRC approved, tax effective, stock purchase plan
- Critical illness cover
- Discounted gym membership, with over 3,000 gyms nationally
- Season ticket loan
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase
- Emergency back-up family care
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1 month ago
West Malling, Kent, United Kingdom Gallagher Full timeService Transition ManagerWe are seeking a highly skilled and experienced Service Transition Manager to lead the successful transition of new services from project/development into production operation.Key ResponsibilitiesEnsure the planned and compliant transition of services, service components, and packages in accordance with policies and standards.Act as...
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Service Transition Manager
1 month ago
West Malling, Kent, United Kingdom Gallagher Full timeService Transition ManagerWe are seeking a highly skilled and experienced Service Transition Manager to lead the successful transition of new services from project/development into production operation.Key ResponsibilitiesEnsure the planned and compliant transition of services, service components, and packages in accordance with policies and standards.Act as...
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West Malling, Kent, United Kingdom Gallagher Full timeJob Summary We are seeking a highly skilled and experienced Service Transition Manager to lead the successful transition of new services from project/development into production operation. The ideal candidate will be responsible for ensuring that acceptance criteria have been met and that the service provider is ready to operate the new service. Key...
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