Customer Experience Strategist
1 month ago
About the Role:
We are seeking a highly skilled Customer Insights Manager to join our team in Liverpool. As a key member of our fashion retail team, you will be responsible for leading the end-to-end customer experience optimization process.
Key Responsibilities:
- Collect and analyze customer feedback from surveys and disparate data sets to inform customer journey optimization strategies.
- Develop and implement qualitative and quantitative analysis methods to extract insights from Voice of the Customer (VoC) and Speech Analytics data.
- Collaborate with cross-functional teams to design and implement customer experience improvements.
- Measure and evaluate the effectiveness of customer experience initiatives.
Requirements:
- Proven experience in customer insights, analytics, or a related field.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration skills.
- Ability to work in a fast-paced environment and prioritize multiple projects.
What We Offer:
A competitive salary and benefits package, as well as opportunities for professional growth and development.
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