Customer Experience Strategist

1 month ago


Liverpool, Liverpool, United Kingdom Harnham Full time £50,000 - £60,000
Customer Insights Manager - Fashion

About the Role:

We are seeking a highly skilled Customer Insights Manager to join our team in Liverpool. As a key member of our fashion retail team, you will be responsible for leading the end-to-end customer experience optimization process.

Key Responsibilities:

  • Collect and analyze customer feedback from surveys and disparate data sets to inform customer journey optimization strategies.
  • Develop and implement qualitative and quantitative analysis methods to extract insights from Voice of the Customer (VoC) and Speech Analytics data.
  • Collaborate with cross-functional teams to design and implement customer experience improvements.
  • Measure and evaluate the effectiveness of customer experience initiatives.

Requirements:

  • Proven experience in customer insights, analytics, or a related field.
  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration skills.
  • Ability to work in a fast-paced environment and prioritize multiple projects.

What We Offer:

A competitive salary and benefits package, as well as opportunities for professional growth and development.



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