Customer Insights Strategist

3 weeks ago


Liverpool, Liverpool, United Kingdom Harnham Full time

Job Description

About the Role

We are seeking a highly skilled Customer Insights Strategist to lead our end-to-end customer experience optimization efforts. The successful candidate will be responsible for providing insights on customer journeys, analyzing VoC and Speech Analytics data, and working with cross-functional teams to implement data-driven solutions.

Key Responsibilities

  • Develop and implement customer insights strategies to enhance advocacy, loyalty, and customer experience.
  • Lead a team responsible for providing end-to-end customer journey insights.
  • Analyze VoC and Speech Analytics data using qualitative and quantitative methods.

Requirements

  • Strong experience in the customer insights space.
  • Line management experience preferable (but not essential).

Benefits

  • Competitive salary (£50,000-£60,000 dependent on experience).

How to Apply

Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page.



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