Customer Insights Lead

4 weeks ago


Liverpool, Liverpool, United Kingdom Harnham Full time

Customer Insights Lead

Liverpool (Hybrid – 3x Days a Week in Office)

Salary: £50,000-£60,000

About the Company:

A leading fashion retailer is seeking a Customer Insights Lead to join the team and lead on end-to-end customer experience optimisation.

About the Role:

As the Customer Insights Lead, you'll lead a team that is responsible for providing insights on end-to-end customer journeys. You will gather insights from surveys as well as other disparate data sets with the aim of optimising customer journeys to enhance advocacy, loyalty, and customer experience. You will analyse Voice of the Customer (VoC) and Speech Analytics data using qualitative and quantitative methods for all customer groups.

Requirements:

  • Strong experience in the customer insights space
  • Line management experience preferable (but not essential)

Benefits:

  • £50,000-£60,000 (dependent on experience)

How to Apply:

Please register your interest by sending your CV to Harnham via the link provided.



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