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Personalized Customer Experience Specialist

1 month ago

Greenhithe, Kent, United Kingdom The Estée Lauder Companies Inc. Full time
Customer Service Role

We are seeking a highly motivated Personalized Customer Experience Specialist to join our team at The Estée Lauder Companies Inc. This role involves creating a unique and personalized shopping environment for each customer, while selling Skincare, Makeup, and Fragrance products.

About the Role

This is a full-time position with an estimated salary of $55,000 - $70,000 per year, depending on location and experience. As a Personalized Customer Experience Specialist, you will be responsible for creating an inspirational in-store experience for each customer, ensuring they have a unique and personalized shopping environment.

Key Responsibilities
  • Provide exceptional customer service, understanding customer needs and making product recommendations
  • Maintain high standards of visual merchandising, creating a visually appealing shopping environment
  • Sell Skincare, Makeup, and Fragrance products, meeting sales targets and commission scheme eligibility
What We Offer
  • Competitive industry salary
  • Commission scheme eligibility
  • Annual Leave & Family Leave
  • Product discount/Staff Product Concession monthly credit spend allowance
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
  • Benefits platform with exclusive discounts and offers
  • Work Life Connections – Employee Assistance Programme
  • Extensive Training & development offering
Requirements
  • A passion and energy to provide inspirational, authentic, and personalised customer service
  • A desire to understand your client's skin and makeup goals to confidently recommend custom-fit routines
  • An approachable and friendly personality
  • Confidence in speaking to customers, getting to know them and understanding their needs to best cater to them
  • Flexible availability across days/hours
  • Previous retail industry/customer services experience is beneficial
  • Proof of right to live and work in the country