Customer Service Manager

2 weeks ago


Greenhithe, Kent, United Kingdom sportstechgroup- JobBoard Full time

About the Role:

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We are seeking a highly motivated and experienced Customer Service Manager to join our team at sportstechgroup- JobBoard. As a key member of our customer service team, you will be responsible for leading and managing the customer service team to deliver exceptional customer service and drive customer satisfaction.

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About You:

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  • You have a proven track record of leading high-performing teams and achieving customer satisfaction targets.
  • You possess excellent communication and interpersonal skills, with the ability to motivate and inspire your team to achieve their best.
  • You have a deep understanding of customer needs and behaviors, with the ability to develop and implement effective customer service strategies.
  • You are results-driven and have a strong focus on delivering exceptional customer service.
  • You have a good understanding of commercial tools and how to use them to drive actions.
  • You are able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • You are a strategic thinker, with the ability to analyze data and make informed decisions.
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Key Responsibilities:

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  1. Lead and Manage the Customer Service Team:

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    • You will lead and manage the customer service team to deliver exceptional customer service and drive customer satisfaction.
    • You will motivate and inspire your team to achieve their best, providing coaching and development opportunities as needed.
    • You will conduct regular performance reviews and provide constructive feedback to improve individual and team performance.
  2. Develop and Implement Effective Customer Service Strategies:

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    • You will analyze customer needs and behaviors to develop effective customer service strategies that meet business objectives.
    • You will work closely with the customer service team to implement customer service initiatives and programs, ensuring successful execution and continuous improvement.
    • You will monitor and evaluate customer service performance, making adjustments to customer service strategies as needed to optimize results.
  3. Deliver Exceptional Customer Service:

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    • You will ensure that all customers receive exceptional service, responding promptly to customer inquiries and resolving issues efficiently.
    • You will work closely with the customer service team to develop and implement customer-focused customer service strategies, driving customer satisfaction and loyalty.
    • You will continuously gather customer feedback and insights, using this information to inform customer service strategies and improve customer experience.
  4. Results-Driven Focus:

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    • You will maintain a strong focus on results, with a clear understanding of business objectives and key performance indicators (KPIs).
    • You will prioritize tasks and manage multiple projects simultaneously, ensuring timely delivery and high-quality results.
    • You will analyze data and metrics to identify trends and areas for improvement, making informed decisions to optimize customer service performance.
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Salary: £45,000 - £60,000 per annum

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Benefits:

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  • Competitive salary and bonus structure
  • Excellent benefits package, including health insurance and retirement plan
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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