Support and Technical Operations Lead

3 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time
About the Role
We are seeking a Support and Technical Operations Lead to join our team at bet365. As a key member of our infrastructure team, you will play a pivotal role in guiding and leading our development support professionals.

Job Description:
- Ensure the smooth operation of our development and production environments
- Provide timely and effective support, resolving critical incidents and ensuring development pipelines run smoothly
- Coordinate infrastructure systems and operations, including server patching and hardware fault resolution
- Monitor server health, alarm statuses, and system capacity
- Perform trend analysis for system performance
- Complete daily, weekly, and monthly server and infrastructure checks
- Organize firewall changes and connectivity issues, while troubleshooting server-related incidents and problems
- Support release management, including building and deploying application releases
- Coach and develop team members to ensure progression plans are agreed upon and completed

Requirements:
- Proven experience in a development or technical support role
- Commercial experience with people management

Benefits:
- Estimated annual salary: £62,500
- Hybrid working from home policy

This role is ideal for someone who enjoys problem-solving, is organized, and has excellent communication skills.

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