Technical Operations Leader
2 days ago
As a Technical Operations Leader at bet365, you will be responsible for ensuring the seamless operation of our development and production environments. This role involves guiding and leading a team of development support professionals to resolve critical incidents, troubleshoot server-related issues, and maintain playbooks and standard operating procedures.
The successful candidate will have proven experience in a development or technical support role, with strong problem-solving and decision-making skills. Excellent communication and interpersonal abilities are essential for this position, as you will be working closely with infrastructure and operational teams, as well as coaching and developing team members to ensure progression plans are agreed upon and completed.
Main Responsibilities
- Coordinating infrastructure systems and operations, including server patching and hardware fault resolution.
- Monitoring server health, alarm statuses, and system capacity.
- Performing trend analysis for system performance.
- Completing daily, weekly, and monthly server and infrastructure checks.
- Working with other teams to maintain playbooks and standard operating procedures.
- Organizing firewall changes and connectivity issues, while troubleshooting server-related incidents and problems.
- Resolving P1 and P2 critical incidents.
- Supporting release management, including building and deploying application releases.
- Communicating change control activities, as well as conducting post-live system checks.
Requirements
- Proven experience in a development or technical support role.
- Strong problem-solving and decision-making skills.
- Excellent communication and interpersonal abilities.
- Experience liaising with infrastructure and operational teams.
- Commercial experience with people management.
Estimated Salary: £60,000 - £80,000 per annum.
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