Technical Operations and Support Lead, Gaming Department

12 hours ago


StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time

Role Overview:

We are seeking a highly skilled Development Support Engineer, Gaming Systems to join our gaming department. This role will play a key part in ensuring the smooth operation of our global-scale systems, providing timely and effective incident triage, platform operations, proactive maintenance, and performance analysis.

The successful candidate will work closely with gaming developers, software testers, and other teams within software development to ensure optimal performance, availability, and reliability of our systems. Your primary focus will be on ensuring the seamless operation of our development and production environments, on-premises and in the cloud.

Main Responsibilities:

  • Triaging and resolving critical incidents
  • Performing system performance analysis, capacity planning, and monitoring checks
  • Supporting release management activities
  • Provisioning new platforms and creating automated workflows
  • Coordinating system changes and operations, including OS patching and upgrades
  • Troubleshooting server-related issues or hardware faults
  • Organizing firewall and content delivery network changes and resolving network connectivity issues
  • Handling development environmental issues
  • Identifying technical and process areas for continual improvement, fostering modern engineering practices
  • Communicating change activities and conducting post-live system checks

Why Work with Us:

This role offers a competitive salary range of £60,000 - £80,000 per annum, depending on experience. As a valued member of our team, you will also enjoy a comprehensive benefits package, including hybrid working arrangements, professional development opportunities, and access to cutting-edge technology.



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