Technical Support Specialist, Gaming Systems
3 weeks ago
We are seeking a Technical Support Specialist to join our Gaming Systems team. The successful candidate will provide technical support for our gaming related products, including games, casino, bingo, poker, and slots.
This role involves troubleshooting server-related issues or hardware faults, performing system performance analysis, capacity planning, and monitoring checks.
You will work closely with gaming developers, software testers, and other teams within software development to ensure optimal performance, availability, and reliability of our global-scale systems.
The estimated salary for this position is £60,000 - £80,000 per annum, depending on experience.
Main Responsibilities- Triage and resolve critical incidents
- Perform system performance analysis, capacity planning, and monitoring checks
- Support release management activities
- Provision new platforms and create automated workflows
- Coordinate system changes and operations, including OS patching and upgrades
- Troubleshoot server-related issues or hardware faults
- Proven experience in a development or technical support role
- Strong problem-solving and decision-making skills, with a keen eye for detail
- Self-starter with the ability to learn quickly
- Excellent communication and interpersonal abilities
- Experience liaising across technical domains
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