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Technical Support Engineer

3 weeks ago

StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time
About the Job

This exciting opportunity has arisen for a highly skilled individual to join our Gaming Systems department as a Development Support Engineer. The successful candidate will play a key role in the continued growth and innovation of our team, contributing to the development of our company's gaming related products.

The role involves working alongside gaming developers, software testers, and other teams within software development to ensure optimal performance, availability, and reliability of our global-scale systems. Key responsibilities include:

  • Triaging and resolving critical incidents
  • Performing system performance analysis, capacity planning, and monitoring checks
  • Supporting release management activities
  • Provisioning new platforms and creating automated workflows
  • Coordinating system changes and operations, including OS patching and upgrades
  • Troubleshooting server-related issues or hardware faults
  • Organizing firewall and content delivery network changes and resolving network connectivity issues
  • Handling development environmental issues
  • Identifying technical and process areas for continual improvement, fostering modern engineering practices
  • Communicating change activities and conducting post-live system checks

The ideal candidate will have a strong background in IT and excellent problem-solving skills. They should also possess excellent communication and interpersonal abilities, as well as the ability to learn quickly and adapt to changing priorities.

Estimated Salary: £65,000 - £85,000 per annum (dependent on experience)