Technical Support Team Lead

24 hours ago


StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time
About the Role

We are looking for a talented Technical Support Team Lead to join our IT department at bet365. In this position, you will play a pivotal role in guiding and leading our development support professionals and ensuring the seamless operation of our development and production environments.

Your primary responsibilities will include providing timely and effective support, resolving critical incidents, and ensuring our various development pipelines run smoothly. This involves co-ordinating infrastructure systems and operations, including server patching and hardware fault resolution. You will also be responsible for monitoring server health, alarm statuses, and system capacity, as well as performing trend analysis for system performance and completing daily, weekly, and monthly server and infrastructure checks.

The ideal candidate will have commercial experience with people management and proven experience in a development or technical support role. They should also have excellent communication skills and be able to thrive in a fast-paced environment. We estimate the salary for this position to be around £55,000 - £65,000 per year, depending on location and experience.
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