Infrastructure Support Team Lead

3 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time
Job Summary
At bet365, we are looking for a talented Infrastructure Support Team Lead to join our team. In this role, you will be responsible for coordinating infrastructure systems and operations, resolving critical incidents, and maintaining playbooks and standard operating procedures. The successful candidate will have a strong background in technical support, with excellent problem-solving and decision-making skills.

Main Responsibilities
  • Coordinating infrastructure systems and operations, including server patching and hardware fault resolution.
  • Monitoring server health, alarm statuses, and system capacity.
  • Performing trend analysis for system performance.
  • Completing daily, weekly, and monthly server and infrastructure checks.
  • Working with other teams to maintain playbooks and standard operating procedures.
  • Organizing firewall changes and connectivity issues, while troubleshooting server-related incidents and problems.
  • Resolving P1 and P2 critical incidents.
  • Supporting release management, including building and deploying application releases.
  • Communicating change control activities, as well as conducting post-live system checks.

Requirements
  • Proven experience in a development or technical support role.
  • Strong problem-solving and decision-making skills.
  • Excellent communication and interpersonal abilities.
  • Experience liaising with infrastructure and operational teams.
  • Commercial experience with people management.

Estimated Salary: £60,000 - £80,000 per annum.

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