Development Support Team Lead

1 day ago


StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time
About Us

Bet365 is a leading technology company operating in the UK. We offer a competitive salary and benefits package, including a hybrid working from home policy.

Job Summary

We are seeking an experienced IT professional to join our development support team as a System Operations Specialist. As a key member of our team, you will be responsible for ensuring the smooth operation of our development and production environments.

Your primary focus will be on ensuring timely and effective support, resolving critical incidents, and ensuring our various development pipelines run smoothly.

The ideal candidate will have commercial experience with people management, strong problem-solving and decision-making skills, and excellent communication and interpersonal abilities.

Main Responsibilities

  • Coordinating infrastructure systems and operations, including server patching and hardware fault resolution.
  • Monitoring server health, alarm statuses, and system capacity.
  • Performing trend analysis for system performance.
  • Completing daily, weekly, and monthly server and infrastructure checks.
  • Working with other teams, maintaining playbooks and standard operating procedures.
  • Organising firewall changes and connectivity issues, whilst troubleshooting server-related incidents and problems.
  • Resolving P1 and P2 critical incidents.
  • Supporting release management, including building and deploying application releases.
  • Communicating change control activities, as well as conducting post-live system checks.


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