Development Support Operations Lead

1 week ago


StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time
About the Role

We are looking for an experienced Development Support Operations Lead to join our team. As a key member of our development support operations, you will be responsible for ensuring the seamless operation of our development and production environments.

You will work closely with our development support professionals to provide timely and effective support, resolve critical incidents, and ensure our various development pipelines are running smoothly.

The successful candidate will have proven experience in a development or technical support role, with strong problem-solving and decision-making skills.

Main Responsibilities:

  • Coordinating infrastructure systems and operations, including server patching and hardware fault resolution.
  • Monitoring server health, alarm statuses, and system capacity.
  • Performing trend analysis for system performance.
  • Completing daily, weekly, and monthly server and infrastructure checks.
  • Working with other teams, maintaining playbooks and standard operating procedures.
  • Organizing firewall changes and connectivity issues, while troubleshooting server-related incidents and problems.
  • Resolving P1 and P2 critical incidents.
  • Supporting release management, including building and deploying application releases.
  • Communicating change control activities, as well as conducting post-live system checks.
  • Coaching and developing team members to ensure progression plans are agreed upon and completed.

Benefits: Hybrid working from home policy, competitive salary, and opportunities for career advancement.



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