Technical Service Specialist

2 months ago

Maidenhead, Windsor and Maidenhead, United Kingdom Abbott Laboratories Full time

About Abbott Laboratories

Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis and treatment of a range of health conditions. Abbott's life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. We're empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott's diagnostics instruments, providing lab results for millions of people.

Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs.

Our technical service team is currently recruiting for a Technical Service Specialist to support our customers.

Key Responsibilities

The Technical Service Specialist is responsible for providing support to our customer base, handling installations and deinstallations, repairs, instrument hardware or software upgrades, and providing basic training to customers and Abbott Ambassadors.

  • Schedule and perform planned maintenance (PM) activities
  • Perform new customers and laboratory site inspections for new contract/tender preparations and design for new installations
  • Conduct/assist with installation of instruments, AbbottLink, and automation, and deinstallations
  • Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation
  • Assist with customer business reviews
  • Schedule, perform, and document hardware and software updates (TSBs)
  • Deliver basic customer operator introductory training post-install or post-hardware or software upgrade
  • Perform basic technical coaching and training to other Technical Service Specialists
Requirements

To be successful in this role, you will need:

  • A Bachelor's degree or equivalent experience in a relevant field, such as medical technology or engineering
  • Proven track record in a similar position, supported by management and customer references
  • Successful engagement with customers, specifically key stakeholders and lab staff
  • Excellent product and industry knowledge
  • Excellent experience and process skills in service delivery business functions
  • Excellent communication skills
  • Ability to identify and drive resolution of issues
  • Technical expert for product line responsibility
  • Coaching and training skills
  • Excellent experience in the use of analytical tools and software
  • You must be based in the UK to be considered for this role
What We Offer

At Abbott Laboratories, you can have a good job that can grow into a great career. As you'd expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance, and a flexible benefits scheme.

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