Technical Service Specialist

2 months ago

Maidenhead, Windsor and Maidenhead, United Kingdom Abbott Full time
About Abbott

Abbott is a global leader in in vitro diagnostics, offering a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks, and clinics. Our products provide automation, convenience, cost-effectiveness, and flexibility, helping to create the diagnostics industry through our commitment to improving patient care and lowering overall costs.

Job Description

The Technical Service Specialist will provide support to our customer base, handling installations and deinstallations, repairs, instrument hardware or software upgrades, and providing basic training to customers and Abbott Ambassadors. Key responsibilities include:

  • Scheduling and performing planned maintenance (PM) activities
  • Performing new customers and laboratory site inspections for new contract/tender preparations and design for new installations
  • Conducting/installing instruments, AbbottLink, and automation, and deinstallations
  • Performing IQOQ procedures during and after installation
  • Assisting with customer business reviews
  • Scheduling, performing, and documenting hardware and software updates (TSBs)
  • Delivering basic customer operator introductory trainings post-install or post-hardware or software upgrade
  • Performing basic technical coaching and training to other Technical Service Specialists
Requirements

To be successful in this role, you will need:

  • A Bachelor's degree or equivalent experience
  • Proven track record in a similar position, supported by management and customer references
  • Excellent product and industry knowledge
  • Excellent experience and process skills of the business functions service delivery
  • Excellent communication skills
  • Ability to identify and drive resolution of issues
  • Technical expert for product line responsibility
  • Coaching and training skills
  • Excellent experience in use of analytical tools and software
What We Offer

At Abbott, you can have a good job that can grow into a great career. We offer a fantastic range of benefits, including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance, and a flexible benefits scheme.

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