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Technical Service Specialist

2 months ago

Maidenhead, Windsor and Maidenhead, United Kingdom Abbott Laboratories Full time

About Abbott

We're a global leader in in vitro diagnostics, empowering healthcare professionals to make informed decisions. Our innovative instrument systems and tests help transform the practice of medical diagnosis from an art to a science.

Our technical service team is currently recruiting for a Technical Service Specialist to support our customers in Birmingham.

Key Responsibilities

The Technical Service Specialist will be responsible for providing support to our customer base, handling installations and deinstallations, repairs, instrument hardware or software upgrades, and providing basic training to customers and Abbott Ambassadors.

  • Perform scheduled maintenance activities to ensure optimal instrument performance
  • Conduct site inspections for new installations and provide design recommendations
  • Install and deinstall instruments, AbbottLink, and automation systems
  • Perform Installation Qualification and Operation Qualification procedures
  • Assist with customer business reviews and provide technical coaching
  • Schedule and perform hardware and software updates
  • Deliver basic customer operator training and technical coaching
Requirements

To be successful in this role, you'll need:

  • A Bachelor's degree or equivalent experience in a relevant field, such as medical technology or engineering
  • Proven track record in a similar position, with excellent customer engagement and product knowledge
  • Excellent communication and technical skills, with the ability to identify and resolve issues
  • Coaching and training experience, with a strong understanding of analytical tools and software
  • Ability to work in London and travel to customer sites as required
What We Offer

At Abbott, we offer a competitive salary, a defined contribution pension scheme, private healthcare, life assurance, and a flexible benefits scheme. We're committed to helping our employees grow and develop their careers in a dynamic and supportive environment.