Customer Experience Ambassador

2 weeks ago


Torquay, Torbay, United Kingdom Daish's Holidays Full time

We are seeking a highly skilled and enthusiastic Customer Experience Ambassador to join our front of house team at Daish's Holidays.


This is a customer-facing role where you will be the first and last point of contact for our guests, making a lasting impression and ensuring a superb customer service experience.


As a key member of our team, you will be responsible for:



  • Welcoming and attending to the needs of guests to ensure a comfortable stay
  • Building a good rapport with guests and resolving any complaints or issues quickly
  • Dealing with guest requests and ensuring a seamless experience
  • Assisting in keeping the hotel reception area clean and tidy
  • Undertaking general office duties, including monitoring and responding to emails, filing, and switchboard duties as appropriate

We pride ourselves on delivering fantastic service and strive to facilitate a healthy work-life balance for our employees. We offer a range of benefits, including a competitive salary, continuous employment, and opportunities for growth and development.


At Daish's Holidays, we are a fast-growing family-run holiday operator with 12 stunning hotels across the UK and a fleet of luxury coaches. We continue to grow at a rapid rate, with many exciting opportunities on the horizon for our fantastic teams.


Our core values lay at the heart of what we do, Clean and Comfortable Accommodation, Good Food, Great Entertainment, and Friendly Service. We are committed to providing the best value for money holidays in the market, regularly winning awards for customer service excellence.



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