Customer Experience Leader
4 weeks ago
We are seeking a dedicated and customer-focused individual to fill the position of Dining Room Manager at Daish's Holidays. In this role, you will be responsible for leading a team of staff to deliver exceptional customer experiences and ensuring seamless restaurant operations.
About UsDaish's Holidays is a reputable holiday operator with a long history of providing high-quality holidays to customers across the UK. We pride ourselves on offering a unique blend of clean and comfortable accommodation, good food, great entertainment, and friendly service.
Key Responsibilities- Oversee the daily operations of the dining room, ensuring that all aspects of service are met
- Develop and implement strategies to improve customer satisfaction and loyalty
- Lead a team of staff to deliver exceptional service and achieve sales targets
- Manage staff scheduling and rosters to ensure adequate coverage during peak periods
To succeed in this role, you will need:
- 1 year of management experience, preferably in a restaurant or hospitality environment
- Excellent leadership and communication skills
- Ability to work effectively in a fast-paced environment
The successful candidate can expect a salary of £15 per hour, increasing to £18 per hour after a 3-month probation period. Additionally, you will be entitled to a range of benefits, including:
- A £50 bonus upon completion of basic training
- A £100 bonus for successfully referring a friend to join our team
- Flexible working hours, with set shifts of 7 and afternoons free
- A paid day off on your birthday
- A comprehensive benefits package, including mental wellbeing and financial assistance
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