Customer Experience Specialist
1 week ago
Join our team at the Princess Theatre in Torquay as a Casual Host and be part of the magic that brings audiences together to experience the best in live entertainment.
As a key member of our front-of-house staff, you will have a keen focus on optimising the opportunity of on-the-night sales and providing support for packages or experiential bookings made in advance.
About the role:
- Work closely with the Customer Experience department to develop and implement sales strategies.
- Proactively handle enquiries and resolve issues with high efficiency and accuracy, processing anticipated decreasing numbers of on-the-night, in-person ticket sales.
Key responsibilities:
- Deliver exceptional customer service and sales expertise to our audiences.
- Manage ticketing operations for performances, ensuring accurate and efficient processing of sales.
- Collaborate with colleagues to achieve shared goals and objectives.
Requirements:
- Excellent communication and problem-solving skills.
- Previous experience in customer-facing roles, preferably in the entertainment industry.
- Ability to work effectively in a fast-paced environment, managing multiple tasks and priorities.
What we offer:
- A competitive hourly rate of £72.
- Opportunity to work with a leading entertainment company, driving innovation and growth in the industry.
- Ongoing training and development opportunities to help you achieve your career goals.
Equality and diversity: We are a Disability Confident Committed Employer, committed to ensuring that people with disabilities feel supported and engaged in the workplace.
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