Franchise Store Leader

5 days ago


Torquay, Torbay, United Kingdom Subway Full time

Company Overview:

Subway is the largest sandwich chain in the world, with over 41,000 stores across the globe. Our franchisees are committed to providing high-quality food and excellent customer service, while also offering fantastic career path opportunities to our employees.

About the Job:

This is an exciting opportunity to join our team as a Franchise Store Leader at Subway. As a key member of our leadership team, you will be responsible for the overall success of your store, including sales, profitability, customer service, and operational excellence.

Responsibilities:

  • Leading by example and demonstrating a passion for delivering exceptional customer service
  • Recruiting, training, and developing employees to meet the needs of the business
  • Creating and managing staff schedules to ensure adequate coverage during peak periods
  • Checking in deliveries, order matching, and daily banking to maintain accurate records
  • Preparing required paperwork, including employee pay and timesheets, stock control reports, and safety procedures
  • Managing cash balances and minimizing wastage to maintain profitability
  • Ensuring 100% compliance with Subway and council guidelines
  • Performing inventory management and stock control, including weekly stock takes and reports
  • Analyzing the Weekly Sales & Inventory Report to improve business performance
  • Directing and undertaking housekeeping activities, such as maintaining store cleanliness and presentation
  • Implementing in-store marketing material and POP in line with campaigns
  • Ensuring safety procedures are followed to prevent injury and providing a safe work environment for employees and customers
  • Promoting and encouraging a high level of customer service among employees
  • Handling unresolved and/or escalated customer complaints
  • Delivering a high standard of service when dealing with products, sales, enquiries, and catering for customer needs

Requirements:

To be successful in this role, you will need:

  • Management experience in a fast-paced retail environment
  • A proven track record of driving sales growth and improving customer satisfaction
  • Excellent communication and leadership skills
  • A passion for delivering exceptional customer service
  • A commitment to ensuring 100% compliance with Subway and council guidelines

What We Offer:

We offer a competitive salary of £45,000 - £55,000 per annum, depending on experience, plus benefits including a comprehensive training program, opportunities for career advancement, and a supportive team environment.


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