Customer Relations Support Team Lead
2 weeks ago
At First Port, we are committed to delivering market leading solutions and professional services in the property sector. As a Property Transfer Customer Support Team Leader, you will be contributing to our vision of being recognised as the market leading provider of services.
We are proud to employ highly skilled, experienced and innovative people who deliver business expertise across the property industry. The successful candidate will have the opportunity to lead and motivate the Property Transfer Customer Support team based in our centre of excellence.
This role involves supporting, training and developing advisers within our busy customer support telephony team. You will also oversee the smooth day-to-day running of the Property Transfer customer support team, ensuring all HR policies and procedures are followed.
You will use excellent communication skills to motivate and engage your team to deliver a consistently high level of service for customers and clients. This includes managing and co-ordinating shift schedules, breaks etc. for your team to ensure correct levels of staffing to meet customer demand.
The ideal candidate will have previous leadership experience, preferably in contact centre type environments. Property transfer experience is not essential but would be useful. You will need to demonstrate passion for providing excellent customer service and implement quality assurance processes to ensure service is delivered to a high standard.
As a key member of our team, you will receive competitive salary of approximately £35,000 - £40,000 per annum, depending on experience. Other benefits include:
- Opportunity to work in a dynamic and innovative company
- Chance to develop leadership skills and progress in your career
- Competitive salary and benefits package
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