Content Optimisation Specialist
4 weeks ago
About the Role:
We are seeking a skilled Content Optimisation Specialist to join our team at esure Group. As a key member of our content team, you will be responsible for creating and optimising content for our chatbot and help channels.
Key Responsibilities:
• Plan, implement and optimise content within our help channels aligned to priorities set out by the Lead Product Owner
• Check and amend content design to follow best practice and improve customer outcomes
• Develop a deep understanding of business and customer experience to communicate effectively to customers
• Develop an understanding of chatbot performance and the role of content design in tuning that performance
• Write clear, correct and engaging content for customers, in line with esure tone and style
• Support discovery, design and planning of initiatives to inform content scope
• Use data analysis to identify opportunities and measure success of any changes made to content
Requirements:
• Experience writing content for chatbots and help channels
• Good analytical abilities, an inquisitive nature and not settling until all questions are answered and understood
• Ability to document insights and opportunities to improve content
• Ability to write clear, correct content in esure's tone and style
• Very strong attention to detail
• Experience conducting root cause analysis
• Experience in the application of scrum and scaled agile practices
• Sound knowledge of updating content within online help funnels
• Excellent communication skills both written and oral
• Excellent interpersonal skills, able to deal effectively with people from a variety of backgrounds and disciplines
What We Offer:
• Competitive salary reflecting your skills and potential
• Bonus scheme recognising your contributions
• 25 days annual leave plus 8 flexible days
• Flexible work options, including hybrid and part-time
• Private Medical Insurance
• Career growth supported by training, mentoring, and resources
• Join networks to connect, learn, and share with colleagues
• Discounts on insurance products for you and family
• Support for a healthy lifestyle through various wellness programs
• Volunteer days and initiatives for a greener lifestyle
• Social recognition tool for colleague appreciation
-
Content Optimisation Specialist
4 weeks ago
Reigate, Surrey, United Kingdom esure Group Full timeJob Title: Content Optimisation SpecialistAbout the Role:We are seeking a highly skilled Content Optimisation Specialist to join our team at esure Group. As a key member of our content team, you will be responsible for creating and optimising content for our chatbot and help channels.Key Responsibilities:Plan, implement and optimise content within our help...
-
Content Optimisation Specialist
3 weeks ago
Reigate, Surrey, United Kingdom esure Group Full timeJob Title: Content Optimisation SpecialistAbout the Role:As a Content Optimisation Specialist at esure Group, you will play a crucial role in creating engaging and effective content for our chatbot and help channels. Your primary responsibility will be to plan, implement, and optimise content aligned to priorities set out by the Lead Product Owner.Key...
-
Content Optimisation Specialist
4 weeks ago
Reigate, Surrey, United Kingdom esure Group Full timeJob Title: Content Optimisation SpecialistAbout the Role:We are seeking a skilled Content Optimisation Specialist to join our team at esure Group. As a key member of our content team, you will be responsible for creating and optimising content for our chatbot and help channels.Key Responsibilities: Plan, implement and optimise content within our help...
-
Chatbot Content Optimisation Specialist
4 weeks ago
Reigate, Surrey, United Kingdom esure Group Full timeJob Title: Content Strategist for Chatbots and Help ChannelsAbout the Role:We are seeking a highly skilled Content Strategist to join our team at esure Group. As a Content Strategist, you will be responsible for creating and optimising content for our chatbot and help channels. This is a unique opportunity to work with a leading insurance provider and make a...
-
Chatbot Content Optimisation Specialist
4 weeks ago
Reigate, Surrey, United Kingdom esure Group Full timeJob Title: Content Strategist for Chatbots and Help ChannelsAbout the Role:We are seeking a highly skilled Content Strategist to join our team at esure Group. As a Content Strategist, you will be responsible for creating and optimising content for our chatbot and help channels. This is a fantastic opportunity to work with a leading insurance provider and...
-
Content Optimisation Specialist
4 weeks ago
Reigate, Surrey, United Kingdom esure Group Full timeJob DescriptionAs a key member of the esure Group team, you will be responsible for creating high-quality content for our chatbot and other help channels. Your expertise in data analysis, collaboration, and writing will drive great customer outcomes.Key Responsibilities:Plan, implement, and optimise content within our help channels aligned to priorities set...
-
Technical Web Editor
4 weeks ago
Reigate, Surrey, United Kingdom esure Full timeAbout the RoleWe are seeking a highly skilled Technical Web Editor to join our team at esure. As a key member of our digital team, you will be responsible for driving the optimisation of user journeys and experience across our retail sites.Key ResponsibilitiesApply HTML/CSS skills to implement ongoing changes to Drupal 10 retail websites, adhering to brand...
-
Technical Web Editor
3 weeks ago
Reigate, Surrey, United Kingdom esure Full timeCompany OverviewAt esure, we're committed to innovation and excellence in the insurance industry. As a leading digital insurer, we're constantly evolving to meet the changing needs of our customers. We're seeking a highly skilled Technical Web Editor to join our team and drive the optimisation of our retail sites.Key ResponsibilitiesApply HTML/CSS skills to...
-
Digital Marketing Specialist
3 weeks ago
Reigate, Surrey, United Kingdom esure Full timeAbout esureAt esure, we're no strangers to change and innovation. As a leading digital insurer, we're constantly striving to improve and expand our services. This exciting journey has created new opportunities for talented professionals to join our team at a pivotal time in our development.Job Title: Performance Marketing ManagerWe're seeking a highly...
-
Digital Experience Specialist
2 weeks ago
Reigate, Surrey, United Kingdom esure Full timeAbout the Role At esure, we're looking for a talented individual to drive the optimisation of our user journeys and experience across our retail sites. As part of our team, you'll be responsible for delivering website updates and improvements to a high standard, ensuring our retail sites remain compliant from both a content and cookie perspective, and...
-
Digital Marketing Strategist
3 weeks ago
Reigate, Surrey, United Kingdom esure Full timeAbout the RoleWe are seeking a highly motivated and experienced Performance Marketing Manager to join our Marketing team on a permanent basis. As a key member of the team, you will be responsible for owning and scaling our paid digital marketing channels, optimising existing campaigns, and identifying new opportunities for growth and improvement.Key...
-
Site Technician
4 weeks ago
Reigate, Surrey, United Kingdom Upfront Recruitment Full time £26,000 - £28,000Job Summary:We are seeking a skilled Labourer to join our team as a Site Technician based in Redhill, Surrey. As a specialist remediation and brownfield enabling works contractor, we operate offsite soil treatment facilities and require assistance with the control, optimisation and maintenance of the site Aeration and Water Treatment Systems.Key...
-
Senior Web Editor
3 weeks ago
Reigate, Surrey, United Kingdom esure Full timeAbout the RoleWe are seeking a motivated individual to drive the optimisation of user journeys and experience across our retail sites, using our CMS' full capabilities and delivering website updates and improvements to a high standard.As a key member of our team, you will ensure our retail sites remain compliant from both a content and cookie perspective,...
-
Digital Marketing Strategist
4 weeks ago
Reigate, Surrey, United Kingdom esure Full timeAbout the RoleWe are seeking a highly skilled Digital Marketing Strategist to join our Marketing team at esure. As a key member of our team, you will be responsible for owning and scaling our paid digital marketing channels, optimising our existing campaigns, and identifying new opportunities for growth and improvement.Key ResponsibilitiesLaunch and manage...
-
Digital Marketing Strategist
2 weeks ago
Reigate, Surrey, United Kingdom esure Full timeDrive Performance Across Digital ChannelsIn this pivotal role, you will own and scale our paid digital marketing channels, optimising what we have and identifying areas to achieve growth and drive improvements to return on investment.Your Key Responsibilities:Launch supporting performance channels to align with Brand activity and maximise our brand campaign...
-
Senior Bid Specialist
2 weeks ago
Reigate, Surrey, United Kingdom MFK Recruitment Full timeWe are seeking a Bid Content Writer - IT to join our team at MFK Recruitment. As a Bid Content Writer - IT, you will be responsible for crafting compelling bids that showcase our client's expertise in the IT sector. Your strong written communication skills and ability to adapt tone and style will be essential in creating winning bid responses.The ideal...
-
Senior Marketing Strategist
4 weeks ago
Reigate, Surrey, United Kingdom Avd Appoint Full timeMarketing Manager RoleWe are seeking a highly skilled Marketing Manager to join our team at Avd Appoint in Surrey. As a Marketing Manager, you will be responsible for developing and implementing marketing strategies to support the business's expansion plans.About the RoleThis is a permanent position that requires a Marketing Manager with at least 2 years of...
-
Digital Marketing Specialist
4 weeks ago
Reigate, Surrey, United Kingdom Eligo Recruitment Ltd Full time £38,000 - £42,000Job Title: Senior Marketing Executive/ManagerAre you a seasoned marketing professional with 2-5 years' experience in B2B Exhibitions or Conferences?We're looking for a skilled Senior Marketing Executive/Manager to join our team at Eligo Recruitment Ltd. As a key member of our marketing team, you'll be responsible for executing end-to-end campaigns, including...
-
Senior Bid Content Specialist
4 weeks ago
Reigate, Surrey, United Kingdom MFK Recruitment Full timeJob DescriptionWe are seeking a skilled Bid Writer to join our team at MFK Recruitment. As a Bid Writer, you will play a crucial role in the continued growth of our client, a nationwide business with a strong reputation for retaining employees.The ideal candidate will have excellent written skills, with the ability to adapt tone and style to suit different...
-
Senior Bid Content Specialist
4 weeks ago
Reigate, Surrey, United Kingdom MFK Recruitment Full timeWe are seeking a skilled Bid Writer and Storyteller to join our team at MFK Recruitment. This exciting opportunity will allow you to leverage your writing skills to help our client succeed in the bid process.As a Bid Writer and Storyteller, you will be responsible for crafting compelling proposals that showcase our client's expertise and solutions. Your...