Digital Channel Transformation Lead

4 weeks ago


Manchester, United Kingdom TalkTalk Full time
Key Responsibilities

We are seeking an experienced Digital Channel Transformation Lead to help us shape our digital channels across web and app.

As a key leader, you will play a critical role in our digital transformation, developing digital infrastructure and approaches that ensure our digital touchpoints offer the best possible experience and align with business goals, brand values, and the latest industry trends.

Some of your key responsibilities will include:

  • Helping design, develop, and implement new ways of working
  • Developing and executing a digital experience strategy that ensures alignment with the company's strategic marketing objectives
  • Leading the creation and implementation of a digital experience roadmap
  • Driving digital transformation initiatives to enhance the customer journey and engagement
Requirements
  • Proven experience in digital experience or a similar role, preferably within the telecom, tech, subscription, or digital services sectors
  • Deep understanding of web/mobile app development and customer experience platforms
  • Customer-centric mindset and ability to place customer experience at the heart of decision-making and strategy
  • Outcome-based decision-making and strong analytical skills
  • Leadership and communication skills, with experience of digital transformation or the successful implementation of significant digital change within an organisation
About the Role

This is an exciting opportunity to join our team and help shape the future of our digital channels.

As a Digital Channel Transformation Lead, you will be responsible for helping us develop and implement a digital experience strategy that aligns with our business goals and objectives.

You will work closely with cross-functional teams, including marketing, IT, UX/UI design, and product development, to create engaging, intuitive, and innovative digital solutions that enhance customer satisfaction, sales, service, and retention.



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