Travel Experience Director

6 days ago


London, Greater London, United Kingdom Top Recruit Full time
Job Title: Travel Experience Director

Earn a competitive salary of $80,000 - $110,000 per year.

Company Overview

We are Top Recruit, a leading recruitment agency in the travel industry. Our goal is to redefine travel management with innovative solutions and personalised services.

Job Description

The successful candidate will be responsible for managing end-to-end travel services, ensuring an exceptional travel experience for clients. This includes building long-term relationships, providing tailored solutions, and troubleshooting travel-related issues.

Key Responsibilities
  • Client Relationship Management
    • Build and nurture relationships with corporate or leisure clients, understanding their unique needs and preferences.
    • Identify opportunities to enhance the client experience and upsell additional services.
  • Travel Planning & Coordination
    • Manage the booking process for flights, accommodations, transportation, and other travel-related services.
    • Troubleshoot and resolve any travel-related issues promptly and professionally.
  • Market & Product Knowledge
    • Stay up-to-date with the latest travel trends, industry developments, and product offerings.
  • Sales & Account Management
    • Work towards revenue targets by identifying client needs and matching them with services.
    • Conduct account reviews and ensure client satisfaction.
    • Utilise CRM software to document client interactions, manage leads, and track engagement history.
  • Team Collaboration
    • Collaborate with internal teams (operations, marketing, finance) to deliver seamless service and achieve business objectives.
    • Share insights from client feedback to help improve products, processes, and service offerings.
Requirements
  • Experience
    • Minimum 3 years of experience in travel management, with a focus on leisure or corporate travel.
    • Proven track record of building and maintaining long-lasting client relationships.
    • Experience managing complex, multi-faceted travel itineraries for diverse client profiles.
    • Exceptional organisational skills and the ability to manage multiple clients and projects simultaneously.
    • Knowledge of global destinations, travel logistics, and industry best practices.
    • Proficiency in CRM and travel booking software.
Benefits
  • Competitive salary with great commission.
  • Career growth opportunities within a rapidly growing organisation.
  • Flexible working options (remote/hybrid).
  • Travel perks and discounts for personal travel.
  • Access to professional development and training programs.


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