Travel Experience Director
6 days ago
Earn a competitive salary of $80,000 - $110,000 per year.
Company OverviewWe are Top Recruit, a leading recruitment agency in the travel industry. Our goal is to redefine travel management with innovative solutions and personalised services.
Job DescriptionThe successful candidate will be responsible for managing end-to-end travel services, ensuring an exceptional travel experience for clients. This includes building long-term relationships, providing tailored solutions, and troubleshooting travel-related issues.
Key Responsibilities- Client Relationship Management
- Build and nurture relationships with corporate or leisure clients, understanding their unique needs and preferences.
- Identify opportunities to enhance the client experience and upsell additional services.
- Travel Planning & Coordination
- Manage the booking process for flights, accommodations, transportation, and other travel-related services.
- Troubleshoot and resolve any travel-related issues promptly and professionally.
- Market & Product Knowledge
- Stay up-to-date with the latest travel trends, industry developments, and product offerings.
- Sales & Account Management
- Work towards revenue targets by identifying client needs and matching them with services.
- Conduct account reviews and ensure client satisfaction.
- Utilise CRM software to document client interactions, manage leads, and track engagement history.
- Team Collaboration
- Collaborate with internal teams (operations, marketing, finance) to deliver seamless service and achieve business objectives.
- Share insights from client feedback to help improve products, processes, and service offerings.
- Experience
- Minimum 3 years of experience in travel management, with a focus on leisure or corporate travel.
- Proven track record of building and maintaining long-lasting client relationships.
- Experience managing complex, multi-faceted travel itineraries for diverse client profiles.
- Exceptional organisational skills and the ability to manage multiple clients and projects simultaneously.
- Knowledge of global destinations, travel logistics, and industry best practices.
- Proficiency in CRM and travel booking software.
- Competitive salary with great commission.
- Career growth opportunities within a rapidly growing organisation.
- Flexible working options (remote/hybrid).
- Travel perks and discounts for personal travel.
- Access to professional development and training programs.
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