Travel Consultant Europe
3 days ago
The Travel Consultant role at FCM Travel is based in our Hammersmith, London office. This position involves creating unforgettable travel experiences for discerning guests.
About the Role:
- To take ownership of selling and booking luxury holidays, including written and verbal quotations and holiday documentation.
- To contact guests on their return to receive feedback and create new enquiries.
- To work towards individual and team sales targets and meet Key Performance Indicators.
- To develop excellent product knowledge for immediate sales area but also within all areas of the Scott Dunn portfolio.
- To support all marketing initiatives including brochure production, website management, email campaigns, PR and promotional events.
- To meet guests on a face-to-face basis when required.
- To learn and become conversant with all computer software applications.
- To work closely with all departments and Sales teams.
Requirements:
- Sales driven with a keen eye for numbers.
- Enthusiastic and polite telephone manner.
- Excellent attention to detail.
- Proven organisational skills.
- Previous experience of delivering exceptional customer service.
Benefits:
- A competitive salary range of £35,000 - £40,000 per annum.
- Up to 25 days annual leave plus bank holidays, rising by 1 day with each year of service (max).
- Contributory pension scheme.
- 'Cycle to work' scheme.
- Subsidised private healthcare.
- Company loyalty scheme (Travel Fund).
- Familiarisation Trips.
- Travel insurance.
- Recognition awards throughout the year.
- Social events.
- 1 hour per week paid learning & development / personal growth.
- Paid volunteering leave.
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