Customer Service Team Lead

3 weeks ago


County Down, United Kingdom B&M Retail Full time

About the Role

We are seeking a highly skilled Customer Service Supervisor to join our team at B&M Retail. As a key member of our customer service team, you will play a vital role in ensuring that our customers receive exceptional service and support.

Key Responsibilities

  • Support the Customer Service Manager in running the cash office and checkout area, ensuring that our team delivers the best service for our customers.
  • Be passionate about delivering exceptional customer service and ensure that colleagues demonstrate the appropriate behaviours in the checkout area.
  • Provide colleagues with the appropriate skills and knowledge to deliver excellent customer service.
  • Be highly visible and approachable to customers and colleagues, operating and delivering processes that ensure the store meets all legal requirements.
  • Merchandise the store to provide a welcoming customer environment that delivers sales and profitability.
  • Protect and safeguard the Company assets.

Requirements

  • Experience supervising/managing a small team in a fast-paced retail environment.
  • Strong numerical and problem-solving skills.
  • A flexible approach and a 'can-do' attitude.
  • The ability to think on your feet.

About B&M Retail

B&M Retail is one of the UK's fastest-growing retailers, with exciting expansion plans. We offer fantastic on-the-job training and a variety of retail careers. If you're looking to fast-track your career, the opportunities are endless.



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