Technical Instructor L4

6 days ago

Newport, Newport, United Kingdom 2000 SPTS Technologies Limited Full time

About the Role

We are seeking a highly skilled Technical Instructor L4 to join our team at 2000 SPTS Technologies Limited. As a Technical Instructor L4, you will be responsible for delivering high-quality training to our customer service engineers and customers on SPTS transport systems.

Key Responsibilities

  • Design and deliver training programs for SPTS transport systems, including face-to-face and online training
  • Develop and maintain training materials, including courseware, instructor guides, and student guides
  • Collaborate with the multimedia team to create engaging online training courses and AR/VR applications
  • Provide first-level support to field engineers and customers, equivalent to Technical Support
  • Work with the Technical Support team to support field L2 issues and attend daily Service Alert Meetings
  • Identify gaps and areas of improvement in existing training techniques and develop new Best Known Methods (BKMs)
  • Audit and mentor junior and guest instructors to improve instructional delivery skills and curriculum standards
  • Maintain existing curriculum by implementing Tech talks and understanding various Learning Knowledge Service (LKS) guidelines and BKMs
  • Recognize product Cost of Service (CoS) issues and work with Technical Support to find opportunities for driving additional curriculum improvements
  • Be the project leader for developing New Product Introduction (NPI) curriculum, define requirements, establish delivery timelines, and provide monthly updates to partners

Requirements

  • Educated to degree level (BA/BSc)
  • Experience of semi-conductor vacuum equipment
  • Proficient in Instructional Techniques and Design

What We Offer

We offer a competitive benefits package, including annual leave, contributory pension scheme, cash health plan, cycle to work scheme, global bonus plan, share scheme, rewards scheme, life assurance, generous shift allowance, and overtime premiums.

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