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Technical Instructor L4
2 months ago
About the Role
SPTS Technologies Limited is seeking a highly skilled Technical Instructor L4 to join our team. As a Technical Instructor L4, you will be responsible for delivering training to our customer service engineers on the installation and repair of SPTS transport systems.
Key Responsibilities
- Design and deliver training programs for SPTS customer service engineers
- Develop and maintain training materials, including courseware and instructional guides
- Collaborate with the multimedia team to create online training courses and AR/VR applications
- Provide training to SPTS customers at our training facility or on-site
- Work closely with the SPTS engineering teams to develop training for new products
- Identify gaps in existing training techniques and develop new Best Known Methods (BKMs)
- Audit and mentor junior instructors to improve instructional delivery skills and curriculum standards
- Maintain existing curriculum by implementing Tech talks
- Apply Learning Knowledge Service (LKS) guidelines and BKMs to develop courseware
- Recognize product Cost of Service (CoS) issues and work with Technical Support to find opportunities for driving additional curriculum improvements
- Lead the development of New Product Introduction (NPI) curriculum, define requirements, establish delivery timelines, and provide monthly updates to partners
- Review and redline existing documents for content accuracy, edit existing documents, format and write new documents, and perform regular training tool PMs
- Identify tool health issues, propose Plan of Action (PoA), and work closely with Technical Support to recover tool using daily pass downs and Service Alert Meetings (SAMs)
- Work with Technical Support team for standardization of solutions, ensure knowledge is captured appropriately, and provide first-level support to field as Technical Support equivalent
- Support field L2 issues by attending daily SAMs and providing on-site support for L3 issues
Requirements
- Education to degree level (BA/BSc)
- Experience of semi-conductor vacuum equipment
- Proficient in Instructional Techniques and Design
What We Offer
SPTS Technologies Limited offers a comprehensive benefits package, including annual leave, contributory pension scheme, cash health plan, cycle to work scheme, global bonus plan, share scheme, rewards scheme, life assurance, generous shift allowance, and overtime premiums.
