Technical Instructor L4

Company Overview
Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

**Job Description**:
Purpose of the role

**SPTS, a division of KLA, is proud to be an inclusive and diverse employer. To enhance our diverse workforce and business growth we offer a flexible working culture, please let us know how we can support your needs - full time, part time, job share, flexible hours**

Your day to day responsibilities will include:

- Teaching employees and customers service classes up to L4 on SPTS Transport Modules
- Understand and integrate various instructional delivery techniques to engage students, with required cultural sensitivity to deal and work with global students.
- Identify gaps and areas of improvement in existing techniques. Develop new BKMs (Best Known Methods) as needed.
- Audit and mentor junior and guest instructors to improve overall instructional delivery skills and curriculum standards to ensure the latest guidelines/templates are consistently implemented
- Maintain existing curriculum by implementing Tech talks
- Recognise the product CoS (Cost of Service) issues, work with Technical Support to find opportunities for driving additional curriculum improvements beyond case studies.
- Be the project leader for developing NPI (New Product Introduction) curriculum, define the requirements, establish delivery timelines and provide monthly updates to partners
- Initiate DCRs (Document Change Requests) to ensure service procedures are accurate and current
- Review and redline existing docs for content accuracy; edit existing docs that have been redlined
- Format and write new documents
- Perform regular training tool PMs (Preventative Maintenance) as per existing BKMs
- Identify any tool health issues, propose PoAs (Plan of Action) and work closely with Technical Support to recover tool using daily pass downs and SAMs (Service Alert Meeting) as needed.
- Work with the Technical Support team for standardization of the solutions, ensure knowledge is captured appropriately.
- Provide first level support to field as Technical Support equivalent
- Work with Technical Support team to support field L2 issues by attending daily SAMs and by providing on site support for L3 issues

SPTS is proud to be an equal opportunity employer. For this role we are looking for someone who is:

- Educated to degree level (BA/BSc)
- Has experience of semi-conductor vacuum equipment
- Proficient in Instructional Techniques and Design

What we will offer you?

SPTS’s benefits package includes:
Annual leave starting at 25 days (plus bank holidays), contributory pension scheme, cash health plan, cycle to work scheme, global bonus plan, share scheme, rewards scheme, life assurance, generous shift allowance and overtime premiums.

Minimum Qualifications

Educated to degree level (BA/BSc)
- We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees._
- KLA is proud to be an equal opportunity employer_