Technical Instructor L4

About the Role

The Technical Instructor L4 will be responsible for instructing SPTS customer service engineers on the installation and repair of SPTS transport systems. This will involve analyzing the knowledge required by the CSEs and developing structured training courses to meet these needs.

Key Responsibilities

• Teach employees and customers service classes up to L4 on SPTS Transport Modules
• Understand and integrate various instructional delivery techniques to engage students, with required cultural sensitivity to deal and work with global students
• Identify gaps and areas of improvement in existing techniques. Develop new BKMs (Best Known Methods) as needed
• Audit and mentor junior and guest instructors to improve overall instructional delivery skills and curriculum standards to ensure the latest guidelines/templates are consistently implemented
• Maintain existing curriculum by implementing Tech talks
• Understand and apply various LKS (Learning Knowledge Service) guidelines and BKMs used to develop courseware inclusive of Task lists, Exams, Lab Practical's, Homework's, Instructor Guide and Student Guide
• Recognize the product CoS (Cost of Service) issues, work with Technical Support to find opportunities for driving additional curriculum improvements beyond case studies
• Be the project leader for developing NPI (New Product Introduction) curriculum, define the requirements, establish delivery timelines and provide monthly updates to partners- Initiate DCRs (Document Change Requests) to ensure service procedures are accurate and current
• Review and redline existing docs for content accuracy; edit existing docs that have been redlined
• Format and write new documents
• Perform regular training tool PMs (Preventative Maintenance) as per existing BKMs
• Identify any tool health issues, propose PoAs (Plan of Action) and work closely with Technical Support to recover tool using daily pass downs and SAMs (Service Alert Meeting) as needed
• Work with the Technical Support team for standardization of the solutions, ensure knowledge is captured appropriately
• Provide first level support to field as Technical Support equivalent
• Work with Technical Support team to support field L2 issues by attending daily SAMs and by providing on site support for L3 issues

Requirements

• Educated to degree level (BA/BSc)
• Has experience of semi-conductor vacuum equipment
• Proficient in Instructional Techniques and Design

What We Offer

SPTS's benefits package includes:

• Annual leave starting at 25 days (plus bank holidays), contributory pension scheme, cash health plan, cycle to work scheme, global bonus plan, share scheme, rewards scheme, life assurance, generous shift allowance and overtime premiums