Helpdesk Service Delivery Expert
2 days ago
**Company Overview:**
CV-Library is a leading job board platform that connects job seekers with employers. We are seeking a talented individual to join our team as a 1st Line Service Desk Engineer.
**Role Description:**
The successful candidate will provide technical support for our Managed Service customers, aiming to resolve incidents promptly or escalate to the 2nd and 3rd line engineering team if necessary.
**Key Responsibilities:**
- Manage tickets efficiently and effectively within an ITIL environment.
**Requirements:**
- You have at least 2+ years' experience in a commercial IT Support environment, and a strong understanding of computer hardware, software, networking, and operating systems.
**Benefits:**
- A competitive salary of up to £28,000 per annum.
- A tailored training path with vendor-specific accreditations.
- 22 days AL rising to 25 + BHs + Company pension + day off for birthday.
**System Knowledge:**
- Proficiency in Microsoft Office 365 services and email services.
- Familiarity with Intune and Microsoft Azure administration.
- Proficiency in Windows OS and understanding of DNS, DHCP, TCP/IP, LAN, Routing, VPN, and WAN.
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