Customer Service Team Lead

7 days ago


Watford, Hertfordshire, United Kingdom Burton Bolton & Rose Recruitment Services Ltd Full time

We are seeking an experienced Customer Service Advisor to join our team at Burton Bolton & Rose Recruitment Services Ltd. This is a fantastic opportunity to develop your skills and experience in a dynamic and fast-paced environment.

About the Role

The Customer Service Advisor will be responsible for managing a busy helpdesk, handling incoming calls from clients, and logging call details onto the computer system. They will also be responsible for tracking work from start to completion, collating Engineers' timesheets, and raising client invoices.

Key Responsibilities
  • Provide excellent customer service to clients via phone and email
  • Manage a busy helpdesk and handle incoming calls from clients
  • Log call details onto the computer system and allocate jobs to Engineers
  • Track work from start to completion and update weekly reports on work completed
  • Collate Engineers' timesheets and raise client invoices

We estimate that the salary for this role will be around £27,000 per annum, depending on experience. In addition to your base salary, you can also expect benefits such as paid holidays, pension scheme, and training opportunities.



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