Retail Customer Service Team Lead

1 month ago


Watford, Hertfordshire, United Kingdom Entain Group Full time

Deliver exceptional customer experiences as a Retail Customer Service Team Lead in the Entain Group.

About this role

This is a challenging and rewarding role that requires you to drive standards of customer service and engagement across our retail operations. If you have a passion for delivering top-notch customer experiences and are confident in your ability to lead and motivate others, we'd love to hear from you

Key responsibilities
  • Develop and maintain high-performing sales teams through effective coaching, mentoring, and performance management.
  • Collaborate with other departments to ensure seamless execution of retail initiatives and business objectives.
  • Act as a subject matter expert on customer service best practices and contribute to the development of new initiatives and processes.

$45,000 - $55,000 per annum (dependent on experience)

This role offers a competitive salary, excellent benefits package, and opportunities for professional growth and development. As a valued member of our team, you'll enjoy a range of perks, including optional overtime, pension scheme, and discounts with hundreds of retailers through Entain Deals.



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