Customer Service Team Lead

2 days ago


Watford, Hertfordshire, United Kingdom Paddy Power Full time
Competitive Compensation Package: £11.90/hour (rate includes salary increases and bonuses)

Paddy Power is seeking a skilled and enthusiastic individual to fill the role of Customer Service Team Lead – Retail. As a key member of our team, you will be responsible for providing exceptional customer service, driving sales growth, and maintaining shop operations.

Responsibilities Include:
- Delivering outstanding customer service and building strong relationships with customers
- Promoting retail and online products and services to customers
- Maintaining shop operations, including opening and closing procedures
- Adapting to different situations while prioritizing customer needs

What We Offer:
- Competitive compensation package (£11.90/hour) with opportunities for salary increases and bonuses
- 20% discount on Flutter Shares
- Refer & Earn scheme
- Team Doc – Healthy worker is a happy worker
- Maternity & Paternity leave top-up
- Company Sick Pay scheme (up to 5 weeks)
- Free eye test & discount on VDU glasses
- Birthday Day off
- Six Free counselling sessions & 24/7 EAP Telephone Support
- Craic & Banter – Working and living your best life
- Competitions with prizes
- Lifestyle and Retail discounts (WRKIT)
- Live sports streamed in shop
- Big Christmas and Grand National drinks
- Head Office secondment schemes

This is a fantastic opportunity to join a successful team and grow your career in a dynamic environment.

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