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Customer Service Representative

2 months ago

Basingstoke, United Kingdom Team Jobs - Commercial Full time

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our Commercial team, you will play a critical role in delivering exceptional customer service and ensuring the satisfaction of our customers.

Key Responsibilities:

  • Provide prompt and efficient responses to customer inquiries and concerns
  • Receive and relay messages from customers and consumers
  • Follow up on customer and consumer queries to ensure timely and satisfactory conclusions
  • Process and manage customer returns and correspondence
  • Accurately process cash sale invoices and spare parts orders
  • Maintain up-to-date filing and general administration duties

Requirements:

  • Previous customer service and call handling experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • A dynamic and supportive team environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package