Retail Brand Ambassador

4 weeks ago


London, Greater London, United Kingdom Paul Smith Full time

We are seeking a highly motivated and customer-focused Retail Brand Ambassador to join our Avery Row team at Paul Smith. As a brand ambassador, you will embody our Retail Values and deliver an outstanding customer experience while nurturing others. Your role will involve developing and maintaining excellent customer relationships, promoting the brand image and culture, and encouraging storytelling about our products. You will also support the Shop Management to achieve and exceed set financial targets and operational efficiencies.

Key Responsibilities:

  • Encourage the team to welcome all clients through the Paul Smith sales ceremony, greeting, discovering, proposing, closing, and client follow-up to provide a memorable customer experience.
  • Engage with customers to develop long-lasting relationships, foster brand loyalty, and delight them with your service, enabling you to build your trust and credibility as a Paul Smith Brand Ambassador.
  • Maximise all sales and customer opportunities, with the incentive of a financial reward to inspire your team to meet and exceed their individual targets to reach your Store's KPI and Sales performance.
  • Support the Shop Management on initiatives to achieve and exceed set financial targets.
  • Share an excellent understanding of product knowledge with the team, including our tailor-made services.
  • Actively take care of stock-related duties, including delivery processing, customer orders, store-to-store transfers, end-of-season returns, and stocktakes.
  • Ensure visual presentation, store maintenance, and housekeeping are kept to the company's desired standard both on and off the shop floor.

Requirements:

  • Loves to provide excellent customer service.
  • Experience of retail environment.
  • Ability to work towards sales targets, interpret financial data.
  • Loves learning and sharing product knowledge with customers and team.
  • Maintaining excellent housekeeping and visual standards.
  • Ability to monitor stock levels.

We celebrate and encourage applications from all walks of life into our growing workforce. We are committed to empowering people from any background, belief system, or ethnicity, offering an inclusive environment where talent is recognised and valued.


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