Senior Resident Liaison Officer

7 days ago


West London, United Kingdom URECRUIT. Full time
Job Description: We are seeking a highly skilled Resident Liaison Officer to join our team at URECRUIT. The ideal candidate will have experience in a similar role within social or local authority housing settings. Key responsibilities include visiting residents' homes, dealing with complaints, and ensuring all reports are up to date. The successful candidate will be able to communicate effectively with customers, manage expectations, and work collaboratively with the team.

Responsibilities:
  • Visit residents' homes to address their needs and queries
  • Deal with complaints, ensuring they are registered and reported within company guidelines
  • Investigate and resolve complaints in a timely manner
  • Keep the complaint log up to date and create reports to improve services
  • Liaise with the Resident Liaison Manager and regional manager for goodwill gestures or compensation
  • Oversee resident surveys and create monthly reports to highlight actions that need to be addressed
  • Be part of monthly meetings with the contract team and supply detailed reports
  • Ensure all reports of improvement are reported to the Customer Service Manager
  • Plan and attend resident surgeries, consultation events, and association meetings
  • Assist vulnerable people to report repairs
  • Work with vulnerable residents and liaise with housing officers and support services


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