Senior Resident Liaison Officer
7 days ago
Responsibilities:
- Visit residents' homes to address their needs and queries
- Deal with complaints, ensuring they are registered and reported within company guidelines
- Investigate and resolve complaints in a timely manner
- Keep the complaint log up to date and create reports to improve services
- Liaise with the Resident Liaison Manager and regional manager for goodwill gestures or compensation
- Oversee resident surveys and create monthly reports to highlight actions that need to be addressed
- Be part of monthly meetings with the contract team and supply detailed reports
- Ensure all reports of improvement are reported to the Customer Service Manager
- Plan and attend resident surgeries, consultation events, and association meetings
- Assist vulnerable people to report repairs
- Work with vulnerable residents and liaise with housing officers and support services
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