Resident Liaison Officer

3 months ago


South West London, United Kingdom Parker Jones Group Full time

**Job Title: Resident Liaison Officer (Painting Repairs)**

**Location: South West London**

**Package: Salary up to £30,000, car allowance, fuel card, holidays, pension etc.**

Parker Jones Group is currently recruiting on behalf of a National Property Services/Building Maintenance contractor who is actively seeking a Resident Liaison Officer to oversee a Painting and Repairs contract in the South West London area.

**Key Responsibilities**:

- Delivery of pre-work notifications/discuss colour choices (where applicable)
- Manage access notifications and appointments
- Manage residents’ expectations, rearrangement or postponement of works
- Customer Complaints and issue resolution
- Delivery of customer survey process via door to door surveys and telephone surveys
- Log and update Quality Plans that are sent to clients
- Arrange and attend Resident Open Days
- Aid with administration duties in relation to the project
- Communicate the above with site staff and clients
- Support with Community Projects/activities when requested

**Knowledge / Experience**:

- High Level of Customer Care skills including negotiation and listening skills
- Good time management and organisational skills
- IT Skills/Understanding of EXCEL and WORD
- Good telephone manner
- Full UK Drivers Licence

**Personal attributes and other requirements**:

- Trustworthy
- Positive attitude
- Self-Motivated
- Empathy
- Confidence

INDNOV23

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00-£30,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- South West London, Greater London: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: INDNOV23



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