IT Operations Team Manager

6 days ago


London, Greater London, United Kingdom Project People Full time

We have an exciting opportunity for an IT operations team manager to join Project People's team.

About the Role

This role involves leading a diverse team and optimising data operations across key services.

The successful candidate will be able to drive performance, foster a collaborative environment, and make data-driven decisions.

Key Responsibilities
  1. Manage a team of 4, including 2 junior members and 2 seasoned professionals.
  2. Develop and implement strategies to enhance billing, contact centres, retail operations, and more.
  3. Present findings to stakeholders and ensure that insights inform operational and strategic plans.
  4. Design and deliver comprehensive reports that evaluate end-to-end service performance.
Requirements
  • 5+ years of experience in IT operations management.
  • Proven track record of delivering results in a telecoms environment.
  • Excellent analytical and communication skills.
  • Familiarity with reporting tools and scripting languages.
  • Accomplished report writing capability.
Salary and Benefits

$100,000 - $150,000 per annum, depending on experience, plus additional benefits package.



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