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Customer Service Representative

4 weeks ago

Edinburgh, United Kingdom Diligenta Full time
### Job Summary

We are seeking a skilled Customer Service Representative to join our team at Diligenta in Edinburgh. As a Customer Service Representative, you will be responsible for providing exceptional customer service to customers on behalf of well-known brands, including Lloyds Banking Group, The Phoenix Group, Standard Life, AVIVA, M&G Prudential, and Nest.

### Key Responsibilities

* Provide seamless customer service to customers on inbound calls, ensuring a positive experience during critical moments in their lives
* Assist customers with planning for retirement, accessing investments, updating personal information, and supporting families during bereavements
* Work collaboratively with colleagues to resolve customer issues and provide outstanding service
* Develop and maintain knowledge of financial services products and services

### What We Offer

* Competitive benefits, including no weekend working, 31 days annual leave, and annual discretionary bonus eligibility
* Comprehensive training and development opportunities to enhance your skills and knowledge
* Supportive people policies, including Carer's Leave, Foster Leave, Fertility Leave, and Retirement Leave
* Wellbeing programme with health checks, nutritional advice, and mental, physical, and financial support

### Requirements

* Excellent listening, verbal, and written communication skills
* Ability to remain calm under pressure and provide outstanding service
* Problem-solving skills and flexibility to adapt to changing priorities
* Proficient in Microsoft Office (Word & Excel)

### About Diligenta

Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to providing exceptional customer service to customers on behalf of well-known brands, and we are committed to being there to support customers in the moments that really matter in life.