Customer Service Representative

4 weeks ago


Stirling, Stirling, United Kingdom M&G plc. Full time
Delivering Exceptional Customer Experiences

M&G plc is committed to providing outstanding service to our clients and partners. As a Customer Service Executive, you will play a vital role in ensuring that our customers receive the highest level of support and care.

Key Responsibilities:
  • Provide exceptional customer service through new business and servicing journeys across a range of products.
  • Inform customers and advisers about product and service information, answer questions, and educate them on the use of our website and procedures.
  • Update customer information and contact interaction history on the system and create work requests for other business units to ensure a seamless service to customers.
  • Identify and embrace opportunities for improvement and actively participate in learning and development opportunities to maintain and update job knowledge and achieve personal and team objectives.

Requirements:
  • Experience of customer service and administrative environments (preferably in financial services, but not essential).
  • Experience of handling calls in a Call Centre environment.
  • Some experience of handling emails/secure messages in a contact centre environment desirable.

About M&G plc:
M&G plc is an international savings and investments business with roots stretching back over 170 years. We offer a range of financial products and services through Asset Management, Life and Wealth. Our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity underpin our commitment to creating an exceptional place to work for exceptional talent.

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