Front Desk Associate
3 weeks ago
This role involves providing exceptional guest experiences from check-in through check-out, while also completing audits as required. As a Front Office Team member, you will be responsible for performing various tasks to ensure high standards are met.
- Achieve positive outcomes from guest queries in a timely and efficient manner.
- Ensure an efficient reception experience for guests, including check-in/out, and complete audit procedures as required.
- Keep the Guest Service Manager informed of relevant feedback from guests and other departments.
- Demonstrate excellent customer service skills at all times.
- Attend necessary training courses and assist with Night Team training and development efforts.
- Show a comprehensive knowledge of hotel room categories, room rates, packages, promotions, and general product knowledge.
- Maximize room occupancy by promoting hotel services and facilities using up-selling techniques.
- Adhere to correct procedures for accepting foreign currencies, credit cards, and cash according to the hotel's credit policy.
- Comply with hotel security, fire regulations, and health and safety legislation.
- Follow company brand standards when working with front-of-house equipment and property management systems.
- Collaborate with other departments as needed.
We seek individuals with previous experience in customer-focused industries who possess a positive attitude and good communication skills. They must be committed to delivering exceptional customer service and have excellent grooming standards. Ideal candidates should be calm, efficient, and organized with attention to detail, able to multitask while maintaining a positive attitude when interacting with guests.
Key Requirements:
- Previous experience in a customer-focused industry.
- Positive attitude and good communication skills.
- Commitment to delivering exceptional customer service.
- Excellent grooming standards.
- Calm, efficient, and organized with great attention to detail.
- Ability to multitask while maintaining a positive attitude when working with guests.
- Professional manner with emphasis on hospitality and guest service.
- Ability to work independently and as part of a team.
- Competent level of IT proficiency.
Preferred Qualifications:
- Previous experience in cash handling.
- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors.
- Conflict resolution experience.
About Hilton:
Hilton is a leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities, and value.
Schedule:
Full-time
Brand: Hilton Hotels & Resorts
Job Categories: Guest Services, Operations, and Front Office
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