Customer Service Director

5 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom Appointments Personnel Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Manager to join our team at Appointments Personnel. As a key member of our operations team, you will be responsible for leading and inspiring our Customer Service and Order Processing teams to deliver exceptional customer experiences.

Key Responsibilities
  • Lead and motivate teams to achieve high levels of customer satisfaction and service delivery.
  • Oversee and streamline enquiry handling processes to ensure swift and professional responses.
  • Act as a key link between departments, driving effective communication and problem-solving.
  • Manage escalated customer issues with empathy and efficiency.
  • Continuously improve processes by monitoring performance and implementing changes.
  • Coordinate engineer schedules to meet customer needs promptly.
Requirements
  • At least 5 years of experience in customer service and team management.
  • A natural leader with excellent communication and problem-solving skills.
  • Proficiency in customer service software and CRM systems.
  • The ability to thrive in a fast-paced environment and juggle multiple tasks.
About Us

Appointments Personnel is a leading recruitment agency dedicated to providing exceptional service to our clients and candidates. We are committed to building long-term relationships and delivering results-driven solutions.



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