32hr Supervisor, Kids Footwear, Luxury Retail

6 days ago


StratforduponAvon, Warwickshire, United Kingdom Kurt Geiger Full time

We offer an unparalleled shopping experience combining the expertise of Kurt Geiger, Selfridges, and our premium luxury brands.

Key Responsibilities

  • Deliver exceptional customer service at all times, upholding the highest standards of service excellence.
  • Collaborate with the Store Manager to achieve store and company sales targets, operational goals, policies, and procedures.
  • Protect and promote the Kurt Geiger and Selfridges brand, ensuring its reputation is upheld.
  • Maintain exceptional visual presentation in your area, adhering to company guidelines and standards.
  • Stay abreast of the latest fashion trends and developments, showcasing expertise in this area.
  • Support management in training and developing the team to maximize sales and revenue.
  • Contribute to the performance management of the team, ensuring individual and collective success.
  • Assist with floor control, ensuring a seamless customer experience.
  • Resolve customer queries and complaints efficiently, ensuring customer satisfaction and loyalty.

Requirements

  • Prior experience in luxury retail within a client-facing and service-driven environment.
  • Previous experience at a similar management level, with a proven track record of success.
  • Exceptional customer service skills, with the ability to drive a unique and memorable customer experience.
  • Proven ability to drive sales and team performance.
  • Impeccable presentation and representation of the luxury/fashion-forward brand, at all times.

Benefits

  • Competitive basic salary.
  • Generous commission structure.
  • Access to exclusive employee discounts.


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