Systems & Data Support Specialist

3 weeks ago


Great Sankey, Warrington, United Kingdom United Living Group Full time

Job Title: Systems & Data Support Specialist

Job Summary:

We are seeking a highly skilled Systems & Data Support Specialist to join our team at United Living Group. The successful candidate will be responsible for maintaining and optimizing our work management systems, including Totalmobile.

Key Responsibilities:

  • Maintain system usage for office and site-based operational staff.
  • Support the wider Super User network to ensure they can create new users, resources, van stocks, reporting, and other simpler tasks within the system.
  • Support the transition from incumbent systems to Totalmobile.
  • Resolve all interface errors with our clients and suppliers.
  • Point of contact for problem-solving configuration of Totalmobile and new Project/Contract set-ups.
  • Cleansing of historic data and configs.
  • Working with the wider team on projects such as Power BI dashboards and client integrations.
  • Support with testing of integrations and enhancements.
  • Liaise with clients, suppliers, and internal stakeholders to resolve data differences.
  • Working closely with the technical team at Totalmobile.
  • Keeping process maps up to date and creating a video tutorial library.
  • Ensuring data capture is maintained to facilitate project performance reporting.
  • Provide weekly project performance reports to operational leads.

Requirements:

  • Confident in customer and internal stakeholder relationships.
  • Strong problem-solving ability.
  • Initiative to learn quickly on the job to liaise with client and colleagues to solve queries.
  • An excellent communicator.
  • Keen to learn, enabling you to quickly become an expert and continually improve your knowledge.
  • Data analysis.
  • Proficient using Microsoft Office programmes; incl. Excel, Word, Outlook.
  • Full UK driving license.

Desirable:

  • Working with APIs.
  • Knowledge of XML or JSON files.
  • Experience working with Totalmobile.
  • Knowledge and usage of Power BI.


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