Systems and Data Support Specialist
3 weeks ago
Job Overview
United Living Group is seeking a highly skilled Systems and Data Support Specialist to join our team. The successful candidate will be responsible for maintaining and optimizing our work management systems, including Totalmobile. This role will focus on operational support and maintenance of systems, as well as creation and maintenance of system-driven performance reports.
Key Responsibilities
- Maintain and optimize system usage for office and site-based operational staff
- Support the wider Super User network to ensure they can create new users, resources, van stocks, reporting, and other simpler tasks within the system
- Support the transition from incumbent systems to Totalmobile
- Resolve all interface errors with clients and suppliers
- Point of contact for problem-solving configuration of Totalmobile and new Project/Contract set-ups
- Cleansing of historic data and configurations
- Working with the wider team on projects such as Power BI dashboards and client integrations
- Liaise with clients, suppliers, and internal stakeholders to resolve data differences
- Working closely with the technical team at Totalmobile
- Keeping process maps up to date and creating a video tutorial library
- Ensuring data capture is maintained to facilitate project performance reporting
- Provide weekly project performance reports to operational leads
Requirements
- Confident in customer and internal stakeholder relationships
- Strong problem-solving ability
- Initiative to learn quickly on the job to liaise with clients and colleagues to solve queries
- An excellent communicator
- Keen to learn, enabling you to quickly become an expert and continually improve your knowledge
- Data analysis
- Proficient using Microsoft Office programs, including Excel, Word, and Outlook
- Full UK driving license
Desirable
- Working with APIs
- Knowledge of XML or JSON files
- Experience working with Totalmobile
- Knowledge and usage of Power BI
About United Living Group
We are a dynamic organization that values excellence and strives to achieve it through our core values: doing the right thing, raising the bar, positive attitude and energetic pace, excellent interpersonal and communication skills, integrity, ability to make things happen, tact, and the ability to deal with difficult situations.
We are looking for a team player who is comfortable working alone and has excellent verbal and written communication skills. The successful candidate will be self-motivated, enthusiastic, and calm under pressure.
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